Last updated: March 2026
1. Who We Are
Menopause Care Clinic is a UK-based online menopause service. We are the data controller for personal data collected through this website and patient portal. We are registered with the Information Commissioner's Office (ICO).
2. Data We Collect
We collect: contact information (name, email, phone); health information provided during assessments; consultation notes and treatment plans; payment information (processed securely via Stripe); usage data and cookies. We do not sell your data to third parties.
3. How We Use Your Data
We use your data to: provide clinical services; communicate with you about your care; process payments; comply with legal and regulatory obligations; improve our services. We process health data under Article 9(2)(h) GDPR (healthcare purposes).
4. Data Security
All health data is encrypted using AES-256 encryption at rest and in transit. Access is restricted to authorised clinical staff only. We maintain a full audit log of all data access in compliance with UK GDPR.
5. Data Retention
Clinical records are retained for a minimum of 8 years in accordance with NHS and professional body guidance. You may request deletion of non-clinical data at any time.
6. Your Rights
You have the right to: access your data; correct inaccurate data; request deletion; restrict processing; data portability; object to processing. Contact us at [email protected].
7. Cookies
We use essential and analytics cookies. See our Cookie Policy for full details.
8. Contact
For privacy queries: [email protected]. To complain: contact the ICO at ico.org.uk.